Frequently Asked Questions

Everything you need to know about your Scotch & Soda experience, from shipping to our latest collections.

How can I track the status of my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking link. You can use this link to follow your package's journey directly on the courier's website.

What is the return policy for online purchases?

We offer a 30-day return period from the date you receive your order. Items must be in their original condition, unworn, and with all tags attached. Please note that certain items like underwear and earrings may be restricted for hygiene reasons.

Which payment methods do you accept?

We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and region-specific providers like Klarna and iDEAL.

Does Scotch & Soda offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination. You can select your specific region on our website to see the localized shipping options available to you.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' button. We provide measurements in both centimeters and inches to help you find the perfect fit, ranging from our slim-fit shirts to our relaxed-cut denim.

Are your products sustainably made?

Sustainability is at the heart of our design philosophy. We are committed to increasing the use of organic, recycled, and regenerative materials across our collections to reduce our environmental footprint.